Refund Policy
Our Refund Policy forms part of, and must be read in conjunction with, our Returns & Exchanges guidelines.
Once your return is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@nocte.com.
Only regular priced items may be refunded. Items purchased during clearance sales or marked as "Final Sale" cannot be refunded unless they arrive defective or damaged.
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